My product arrived damaged or defective

That's on us, and we'll make it right, fast.

What to do#

Send us a message at support@getomniair.com within 7 days of delivery with:

• Your order number (#100...)
• A photo of the damage (or a short description of the defect)
• Whether you'd like a replacement or a refund

We'll get back to you the same day with the next steps.

What "damaged or defective" means#

• Packaging arrived torn open or visibly destroyed
• Product is broken, deformed, or unusable
• Wrong product was sent
• Strips that don't have adhesive on them (production defect)

What's not covered as defective#

• Strips that "didn't work for you" personally. See What is your return policy? for how we handle this
• Normal wear after use
• Damage caused after delivery

Do I need to send it back?#

In most cases, no. We trust the photos you send. For higher-value items (like our Travel Case) we may ask for the item back, with a prepaid return label we provide.

You won't pay for return shipping on damaged or defective items.