Warranty Extension Terms

Last updated: 11 September 2026

1. What this is

The OMNIAIR 1-Year Warranty Extension is an optional paid add-on that extends the standard manufacturer warranty on eligible OMNIAIR products by 12 months. Standard coverage is 12 months from the delivery date. With the extension, total coverage is 24 months from the delivery date.

These terms apply to the extension only. Your statutory rights under Dutch and EU consumer law apply regardless of whether you purchase the extension and are not limited by it.

2. Eligible products

• Cold Plunge Ice Bath
• Home Sauna Pod
• Hot & Cold Recovery Bundle

The extension must be purchased in the same order as the product it covers. It cannot be bought separately, transferred to a different product, or added after the order has been placed.

3. What you get on top of your legal rights

Under Dutch and EU consumer law you already have the right to a product that works for as long as it can reasonably be expected to last. That right is free, it stays in place, and this extension does not replace it. What you are buying is a faster and simpler route to a fix:

• No burden of proof on you. After the first 12 months the law puts it on you to show the defect was already present at delivery. Under the extension we skip that step. Clear photos or video of the defect are enough.
• Parts or a full replacement, free. Approved claims get a replacement part or a replacement unit at no cost, shipping covered both ways.
• A fixed response window. We reply within 1 to 3 business days instead of the open-ended reasonable term the law allows.
• No deduction for use. The law lets a seller deduct value for the time you already used the product. Under the extension we do not.

Covered failures include:

• Seam, weld and zipper failure on the ice bath
• Failure of the insulation layer or liner
• Frame or support structure failure
• Failure of the heating element, control unit or wiring on the sauna pod
• Failure of supplied pumps, valves or drain fittings

4. What is not covered

• Normal wear, fading, discolouration and cosmetic marks
• Damage from misuse, accident, drops, impact or overloading
• Damage from freezing water left in the unit, or from use outside the stated temperature range
• Damage from chemicals, water treatments or cleaning agents not recommended by OMNIAIR
• Damage from modification, unauthorised repair, or use of third-party parts
• Commercial, rental, gym, spa or other non-domestic use
• Consumables and accessories, including covers, bags and thermometers
• Loss, theft, or damage during customer-arranged transport

5. How to make a claim

1. Email support@getomniair.com with your order number, a description of the issue, and clear photos or video showing the defect.
2. Our team responds within 1 to 3 business days and may request additional information or a short troubleshooting step.
3. If the claim is approved, we send a replacement part or a replacement unit at no cost to you, including shipping.
4. We may ask you to return the defective unit or part. If so, we cover the return shipping cost and provide a label.

Claims must be reported within 30 days of the defect appearing and before the coverage period ends.

6. Remedies and limits

Our obligation under this extension is limited, at our discretion, to repair, replacement parts, or replacement of the product. Where replacement is not possible, we may refund the original purchase price of the product. Total liability under this extension does not exceed the original purchase price of the covered product.

This extension does not cover indirect or consequential loss, including loss of use, loss of time, or costs of installation and removal. This limit applies to the extension only and does not affect your statutory rights.

7. Cancellation and refunds

You may cancel the extension within 14 days of delivery for a full refund of the extension price, in line with your right of withdrawal. Once a claim has been approved under the extension, the extension is non-refundable.

If you return the covered product for a refund, the extension is refunded with it. See our Return Policy.

8. Transfer of ownership

The extension stays with the original product and can be transferred to a new owner. Proof of the original order is required for any claim.

9. Who provides this coverage

This extension is provided by Online Revolution V.O.F., trading as OMNIAIR, Willemsplein 21, 6811 KB Arnhem, the Netherlands. Company registration number 96480556. VAT number NL867629320B01. It is a contractual commercial guarantee, not an insurance product.

10. Governing law

These terms are governed by the law of the Netherlands. Disputes are submitted to the competent Dutch courts. Nothing in these terms limits the mandatory consumer rights you have in your country of residence.

Questions

Email support@getomniair.com and we will help you out.