Cancellation policy

Last updated: September 17, 2026

This Subscription Policy applies to all recurring “Subscribe & Save” orders placed through getomniair.com (the “Subscription”, “Subscriptions”). It supplements our Terms of Service and Refund Policy. By starting a Subscription, you agree to the terms below.

If anything in this policy conflicts with a right you have under mandatory consumer protection law in your country of residence, that mandatory right prevails.

1. How Omniair Subscriptions work

1.1 When you subscribe to a product, you authorize Omniair to automatically charge your chosen payment method and ship a new order at the delivery frequency you selected (e.g. every 4, 8, or 12 weeks), until you pause, skip, change, or cancel your Subscription.

1.2 Each Subscription renews automatically. We will attempt to charge your payment method on file on the scheduled billing date. You do not need to place a new order for each delivery.

1.3 Subscription pricing, available frequencies, and any applicable discount are shown on the product page and in your order confirmation at the time you subscribe. Discounts apply only to active, non-cancelled Subscriptions and only for as long as the Subscription remains active on that plan.

1.4 We may offer different Subscription plans (frequency, discount, and included gifts) for different products. The terms of the specific plan you sign up for are the terms that apply to that Subscription.

2. Managing your Subscription

2.1 You can view, pause, skip an upcoming delivery, change your delivery frequency, update your payment method, or update your shipping address at any time through your Omniair subscription account, available at getomniair.com/apps/juo/login.

2.2 Changes made through your subscription account (including pausing or skipping a delivery) take effect immediately, provided they are made before the relevant order has already been processed for fulfillment. Once an order has entered fulfillment, it can no longer be paused, skipped, or modified.

2.3 It is your responsibility to keep your account, payment method, and shipping address up to date. Omniair is not responsible for missed, delayed, or misdirected deliveries resulting from outdated account information.

3. Free gifts

3.1 Where a Subscription plan includes free gifts, those gifts are tied to your overall Omniair subscription account, not to any single product you subscribe to. If you maintain more than one active product Subscription, gift eligibility and delivery schedule (e.g. “with your 1st, 2nd, and 3rd delivery”) are calculated once across your account history, not separately for each subscribed product. Subscribing to multiple products does not entitle you to multiple, duplicate sets of the same gift tier.

3.2 Free gifts are provided on the condition that the paid Subscription order they accompany is kept. If you cancel your Subscription and return the paid product(s) from an order that included a free gift, the free gift must be returned together with the paid product(s). You may not retain a free gift while returning the product it was provided with.

3.3 Returned free gifts must be unused, undamaged, and in their original packaging, in the same condition as received. If a returned free gift does not meet these conditions, for example because it has been used, damaged, or is incomplete, Omniair reserves the right to deduct an amount equal to the retail value of that gift from any refund otherwise owed to you.

3.4 Free gifts have no cash value, cannot be exchanged for a different product or amount, and cannot be purchased separately at the promotional (free) price.

3.5 Omniair reserves the right to substitute a free gift of equal or greater value if the originally advertised gift becomes unavailable.

4. Cancellation

4.1 You may cancel your Subscription at any time, effective for your next scheduled order, provided the cancellation is submitted before that order enters fulfillment.

4.2 The fastest and most reliable way to cancel is through your subscription account at getomniair.com/apps/juo/login. This ensures your cancellation is processed immediately and gives you a confirmation record.

4.3 If you are unable to access your subscription account, contact our support team at support@getomniair.com and we will assist you in cancelling your Subscription as quickly as possible.

4.4 Cancelling your Subscription stops future billing and deliveries. It does not automatically entitle you to a refund for orders already charged or shipped; see Section 5 below and our Refund Policy.

5. Returns and right of withdrawal

5.1 Each individual Subscription order is treated as a separate purchase for return purposes. Our Refund Policy applies to each delivery, including the 30-day right of withdrawal described there and its hygiene-related exceptions.

5.2 The right of withdrawal applies to the delivered order as a whole, including any free gift included with it, per Section 3.2 above.

5.3 To exercise your right of withdrawal, contact us at support@getomniair.com within the applicable period described in our Refund Policy. You are responsible for the direct cost of returning the goods unless stated otherwise there. We may reduce your refund to reflect any diminished value of the goods (or gift) resulting from handling beyond what is necessary to establish their nature and characteristics.

5.4 The right of withdrawal applies to individual delivered orders. It does not, by itself, cancel your ongoing Subscription; you must separately cancel your Subscription as described in Section 4 to stop future deliveries and charges.

6. Failed or declined payments

6.1 If a scheduled payment fails, we may retry the charge automatically over the following days. We may also notify you by email and ask you to update your payment method.

6.2 If payment continues to fail after a reasonable number of attempts, Omniair reserves the right to pause or cancel the affected Subscription.

7. Price changes

7.1 Omniair reserves the right to change Subscription prices, discount levels, or included gifts for future orders. We will notify you by email in advance of any price increase affecting your active Subscription.

7.2 If you do not agree to a price change, you may cancel your Subscription before the change takes effect, in accordance with Section 4.

8. Changes to this policy

Omniair may update this Subscription Policy from time to time. The version in effect at the time of your next order will apply. Material changes affecting active subscribers will be communicated by email where required by law.

9. Contact

Questions about your Subscription? Reach us at support@getomniair.com or manage everything directly at getomniair.com/apps/juo/login.